At Emerald, we understand that finding the right fit for your home can seem like a daunting task. Take a look at our FAQs for our windows, doors, conservatories, shutters and roofline products to help you make an informed decision about your next investment.

  • Windows
  • Doors
  • Conservatories
  • Roofline
  • Shutters


How do I know when it’s time to replace my windows?

There are many warning signs that indicate it’s time to replace your windows these include condensation, damaged window frames, leaky windows, noisy hinges and trouble in opening or closing your windows.

What do window energy ratings mean?

Window energy ratings are measurements of how energy efficient your windows are. Measured from A-G, with A indicating the most energy efficient window.

Do I need planning permission to replace my windows?

No, you don’t! You don’t need planning permission to replace existing windows but if you live in a conservation area or a listed building there may be certain requirements with what you are allowed so it’s best to check!

Are casement windows secure?

At Emerald, our casement windows are designed with security at the forefront of our minds. Our casement windows feature high-quality locks that are embedded within the frame, making it impossible for intruders to break through.

What windows do you offer and what styles are they available in?

We are proud to offer a huge range of uPVC, aluminium and timber effect windows that are available in a variety of styles. Styles include casement windows, flush sash windows, sliding sash windows, tilt and turn windows, Heritage windows and shaped windows. Speak to our team today where we can help you find the perfect fit for your home.

What are flush sash windows?

Flush sash windows are a type of window where the sash sits flush within the frame when closed, creating a sleek and seamless appearance.

Are sliding sash windows energy efficient?

Absolutely! Our sliding sash windows are designed with energy efficiency in mind. They feature a multichambered frame which effectively works to prevent heat loss and to help keep your home at a comfortable temperature all year round.

What are tilt and turn windows, and how do they operate?

Tilt and turn windows are a versatile window that can be opened in two ways. They can tilt inwards from the top or swing open like a casement window for easy cleaning and maximum airflow. They are a great choice for high rise properties.

Can I customise my Heritage windows?

Yes you can! Our Heritage windows can be customised to compliment your home’s style. You can choose from Georgian and leaded bars to patterned glass. As well as a range of decorative features, you can also choose from an array of colours including Chartwell Green and Anthracite Grey.

What are the advantages of aluminium windows over other materials like uPVC or timber?

Aluminium windows offer several benefits. They are durable, low maintenance and offer a sleek and modern appearance. Our aluminium windows feature incredibly slim sightlines, allowing for expansive glass coverage and unobstructed views.


How much does a new door cost?

Depending on what material and style you choose, will determine the price of your new door. For all of your projects, we have a broad range of finance options available. We believe that a brilliant new door should be accessible to everyone, so we’ve put together a choice of plans to accommodate for all projects.

Are bifold doors fitted with toughened glass?

Yes, they are. As standard, our bifold doors are equipped with toughened safety glass plus they are double glazed. Not only is toughened glass around four times stronger than standard annealed glass but, when broken, it also shatters into hundreds of small chunks. This means it’s considerably safer than standard glass too.

Are French doors secure?

Yes! Our French doors come fully equipped with multipoint locking systems and quality hardware. You can stay rest assured that you’re in safe and reliable hands with Emerald by your side.

What are the advantages of choosing a composite door?

Our composite doors are highly durable, resistant to weathering and they are extremely low maintenance. They are also extremely energy efficient, making them a worthwhile investment for all properties. Additionally, they are available in a wide range of designs and colours, allowing you to find a style that suits your preferences.

Do sliding doors require regular maintenance?

Not at all. Our sliding doors are extremely low maintenance, they only require a clean every so often to keep them in pristine condition.

How do I know which door is right for my home?

Our experienced team can help you select the right door for your home. We can find the perfect door for your home to meet your needs and requirements that match your style and budget. Get in touch today to find out more.

Should I clean my composite door regularly?

Composite doors and very low maintenance and don’t require much in the way of cleaning. However, to keep your door in pristine condition, it’s recommended that you clean your composite door with warm, soapy water once a month. Avoid using any harsh chemicals that could damage your door.

What is the expected lifespan of an aluminium door?

Aluminium doors are guaranteed to last for around 45 years with proper care and maintenance. They are resistant to corrosion and weathering which makes them a durable choice for exterior doors.

Are uPVC doors energy efficient?

Yes, uPVC doors are known for their energy efficiency. They provide excellent thermal insulation, helping to keep your home comfortable whilst helping to reduce your energy bills.

Can I customise my front door?

Yes, you can! You can choose from a huge range of customisation options including your choice of colour and hardware options.


Can I use my conservatory all year round?

All conservatories available with Emerald are designed with energy efficiency in mind. The frames, bases, walls and glazing are all thermally efficient, ensuring that your home stays warm in the Winter and cool in the Summer.

Do I need planning permission for my conservatory?

In some cases, planning permission may be needed, although this is unlikely with standard home improvements. The experts here at Emerald will deal with any planning permission issues for you. All you have to do it sit back and relax!

Are your conservatories tailored to my exact requirements?

Yes they are! Every one of our conservatories is made to measure and can be personalised with a range of accessory and design features inside and out.

How soon can my conservatory be installed?

The average turnaround time is approximately 6 weeks from receiving the order. However, at busier times of the year the process may take slightly longer.

Are glass conservatory roofs energy efficient?

Yes! Our glass conservatory roofs are extremely energy efficient. You can choose from double or triple glazing as well as a range of high-performance glass that is designed to keep your living space a comfortable space all year round.

Can I customise my tiled conservatory roof?

Yes, you can! You can choose from a huge range of high-quality tile options that are available in a selection of colours including plum, antique red and charcoal. Speak to our expert team today for more information.

How much does a tiled conservatory roof cost?

We have a full range of finance options that are expert team are happy to discuss with you. For more information, please feel free to contact us!

Are glass conservatory roofs suitable for all conservatories?

Glass conservatory roofs are suitable for the most conservatory types, including lean-to, Victorian, Edwardian, and more. They can be customised to fit various designs and sizes. Our team can help determine the best option for your conservatory.

Does a conservatory add value to a property?

A conservatory is a great way to add value to a property, in the UK it can typically increase the value of your home by as much as 5-12%.

What is a lantern roof?

A roof lantern is a natural light enhancing roof structure. Lantern roofs are part of a more extensive roof and provide daylight into an interior room.


What’s the difference between fascias and soffits?

Located underneath the guttering, the fascia is the visible, horizontal component of the guttering structure that helps protect your home from the weather. On the other hand, the soffit is positioned beneath the rafter tails and offers additional weather protection. These two elements not only keep your home weather-resistant but also add a stunning aesthetic touch to your property in Bristol, Reading, Swindon, or any other location.

What is the purpose of soffits?

Soffits on the underside of the roofline ensure that your roof and attic stays well ventilated. This helps to keep your home naturally air-conditioned, unaffected by build-ups of heat or moisture. This will prevent the breeding of mould in the roof and the occurrence of rot, which could do long-term damage to your house. They may not sound like much at first, but soffits are one of the most vital components of your home. Get yours installed by the professionals. Get your roofline solutions from Emerald Windows.

Why is it important to maintain your roofline products?

Regular maintenance of your roofline products is crucial because they play a vital role in protecting your home’s structural integrity. Damaged or deteriorating fascias, soffits, or guttering can lead to water ingress, rot, and other costly issues if left untreated.

Are roofline products customisable to match my home’s style?

Yes, our roofline products come in various styles, colours, and finishes, allowing you to customise them to match your home’s aesthetics. This ensures that your roofline not only serves its functional purpose but also enhances your home’s overall look.

How much are your roofline products?

Depending on what you need and what design you choose will determine the price of your roofline products. Speak to our team today for a free quote.


How much do window shutters cost?

For all of our projects, we have a broad range of finance options available. We believe that a brilliant set of new window shutters should be accessible to everyone, so we’ve put together a choice of plans that accommodate for all budgets.

What should I look for in my window shutters?

Shutters that are hard-wearing and maintenance-free make for a worthwhile, long-term investment. Luckily, that’s just what we offer. Innovative Shutters by Emerald are the perfect addition to any window; in any room. Ultimately, the advantages of installing shutters are great and far outweigh the initial outlay. Sturdy and stylish, you needn’t look further than a set of Emerald shutters.

What’s the difference between plantation shutters and regular shutters?

Plantation shutters provide complete flexibility, welcoming copious amounts of air and light in whilst providing complete privacy when shut. Featuring wider louvers than traditional shutters, aesthetically pleasing Plantation shutters are ideal for larger windows and door improvement projects.

Can I customise my window shutters?

Yes, our window shutters are completely customisable. No matter what look your trying to achieve, we can design and install the perfect shutters for your home.

Do your shutters come with a guarantee?

Yes! Our shutters come with a 10 year guarantee as standard.

What our customers are saying

We pride ourselves on the hundreds of customer reviews that we have collected over our many years of trading. Why not read some of our testimonials yourself, and see how our customers have rated their experience with our service.

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Replacing patio door with a window

Emerald windows were brilliant. The patio door was removed and replaced with a window. All work was carried out from bricking up the outside to plastering the inside. Great work...

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Lesley B

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Local Family Friendly Company

We worried about choosing a window company. We looked at all the usual national firms but we preferred the feel of a smaller local family run business as the rep...

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Stephanie C

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Very Pleased

Very pleased with the whole process from Mark letting us see and touch the product in the showroom in Swindon (many don't!), to a transparent price breakdown, no "buy now...

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Casey Collins

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Highly Recommended

Highly recommend Emerald Windows and Doors; new Front and back doors fitted yesterday. Cannot praise Mark the Fitter enough, courteous, friendly and very helpful. Top job with attention to detail...

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Michelle Webb

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Emerald Windows – A Quality Product

Emerald windows have just installed a new composite front door to our property. We are very pleased with the product and the installers were polite, professional and have carried out...

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Richard K

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