Customer Services

Customer care that puts you first

At Emerald Windows, we take great pride in offering customer service that is every bit as reliable as the products we install. From the moment you choose us, we are committed to making the experience smooth and straightforward. But if something is not quite right, we want to know about it.

If you are experiencing an issue with your installation, please complete our service form with as much detail as possible. It helps us understand what has gone wrong so we can find the best solution. If a visit is needed, we will arrange for one of our experienced engineers to inspect the issue at a time that suits you.

As part of our aftercare service, we also offer a free downloadable Aftercare Guide. It includes helpful maintenance tips that can prevent small issues and keep your windows and doors performing at their best.

As a family-run business with more than 20 years in the industry, we know how important your home is to you, and we will always treat it with the respect it deserves.

We’re only ever a call or click away.