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Twice the Industry Standard. Zero Small Print.

Most guarantees in this industry run for 10 years – and even then, they rarely cover the whole product. The glass might be included, but not the hardware. The frame might be covered, but not the glazing.

This guarantee is different. Our supplier has extended a full 20-year guarantee exclusively to Emerald – covering every part of every qualifying product we install: glass, frame and furniture (handles, hinges and locks), from the day of installation.

No partial cover. No grey areas. If anything isn't right within 20 years, you're fully protected.

Why Homeowners Trust Us

GGP Installer Award Winners 2026

4.9-Star Rated – 1,200+ Reviews

FENSA Registered
GGF & CPA Accredited

Family-Run Since 2004

Guarantee Type Typical Length All Parts?
Standard installer guarantee 5–10 years
Emerald guarantee 20 years
20 Year Guarantee

Why Can Emerald Offer This?

This guarantee exists because of the standard of our work.

Our window and door supplier, Dekko, has extended an exclusive 20-year, full-product guarantee to Emerald – and to Emerald alone. In over two decades of supplying installers across the UK, they've never offered this to anyone else.

Their reason is straightforward: they trust the quality of our installations completely.

That trust has been built over years of consistent, high-quality workmanship. Dekko have confidence that when Emerald fits one of their products, it is installed to a high standard – and they're willing to back that with 20 years of cover to prove it.

For you, that means a guarantee that reflects not just the product, but the people fitting it.

✓ Exclusive to Emerald
✓ Trusted by Dekko
✓ Professional Installation
✓ Full 20-Year Cover

Which Products Are Covered?

The full 20-year guarantee applies to the following uPVC products, installed by Emerald:

Frequently Asked Questions

What does the guarantee actually cover?

The full product – glass, frame and furniture (handles, hinges and locks) – for 20 years from the date of installation. It applies to all qualifying uPVC products installed by Emerald, and sits alongside our own separate installation guarantee.

Is Emerald really the only installer offered this?

Yes. Our supplier confirmed that this exclusive 20-year, full-product guarantee has been extended to Emerald alone. It is not available through any other installer in the UK. That decision is based on the consistently high quality of our installations over many years.

Does it cover all products Emerald installs?

The 20-year guarantee covers uPVC products only – casement windows, flush sash windows, tilt & turn windows, Residence Collection windows (R2, R7 and R9), and uPVC doors including sliding patio doors and Residence doors. Timber and aluminium products are not included.